When it comes time to hire a plumber, make sure you choose one that puts you, the customer, first. At Allied Reddi-Rooter, we’ve been helping Cincinnati homeowners and businesses with all their plumbing needs for 70 years, so we know a thing or two about customer service and what it takes to be a great plumbing company.
Take a look at our tips below on what to look for in a plumber. Whether you’ve got a clogged drain or need sump pump installation, every job – no matter how big or small – should be a priority for the plumbing company you choose.
No upselling. Ever. The best, most reputable plumbers never upsell. They’ll assess the problem and quote you a cost to fix it (including labor). When you receive the bill, it should be for the amount you were quoted. If it isn’t, or if the plumber suddenly tells you that you need more work than they originally thought, they’re probably trying to upsell you.
They quote over the phone. The best plumbing companies are happy to provide you with a quote over the phone. In fact, at Allied Reddi-Rooter, our team provides over-the-phone quotes for about 95% of our jobs.
Onsite quotes at no-cost, no problem. In the event that we can’t provide a quote over the phone, especially if the job is complex or extremely large, our team can visit the site and provide a quote at no cost to the customer.
They offer 24/7 service, 365 days a year. Reputable plumbing companies care about their customers and will never make them wait for a plumbing repair. That’s why we’re available 24/7, every day of the year for our customers. So, if your kitchen sink clogs while you’re cooking on Thanksgiving Day, rest assured you can call us, and we’ll come by to save the day (or at least unclog the drain).
No waiting. When you schedule service with Allied Reddi-Rooter, we can usually show up within a two-hour window. Good plumbers never make you wait all day for the plumbing services you need. Simply put, we work on your time, not ours.
They’ve got experience. When you call a plumbing company, ask them how long they’ve been in business and how much experience and training the plumbing team has under their tool belts. Allied-Reddi Rooter, for example, has been in business since 1950 and our technicians have decades of plumbing experience.
And they’re happy to share their knowledge. The best plumbing companies love serving their community and readily offer plumbing advice, including tips on doing DIY plumbing and how to avoid the need for plumbing repairs. At Allied Reddi-Rooter, we regularly update our blog with helping articles (like this one!) to keep our customers informed.
Customers leave them great reviews. Before you invest your money, invest a little of your time checking Google reviews, as well as reviews on Facebook and places like Yelp to see what people are saying about the plumbing company you’re considering hiring. Look closely at reviews, including how many “middle of the road” reviews they’ve got. Make sure to choose a plumbing company, like Allied Reddi-Rooter, that has plenty of five-star reviews.
Of course, once you do receive great service, make sure to write your own review. If you’ve got a Gmail address you can leave a review on Google. And, if you’re on Facebook, you can leave a review there, provided the plumbing company has a Facebook page, too.
Remember: if a plumbing company tries to upsell you, look elsewhere the next time you need a plumber. Better yet, give the team at Allied Reddi-Rooter a call. We’ve been helping Cincinnati homeowners with all their plumbing needs, and are here to help you with yours, too.