When it comes time to hire a plumber, make sure you choose one that puts you, the customer, first. At Allied Reddi-Rooter, we’ve been helping Cincinnati homeowners and businesses with all their plumbing needs for 70 years, so we know a thing or two about customer service and what it takes to be a great plumbing company.
Take a look at our tips below on what to look for in a plumber. Whether you’ve got a clogged drain or need sump pump installation, every job – no matter how big or small – should be a priority for the plumbing company you choose.
No upselling. Ever. The best, most reputable plumbers never upsell. They’ll assess the problem and quote you a cost to fix it (including labor). When you receive the bill, it should be for the amount you were quoted. If it isn’t, or if the plumber suddenly tells you that you need more work than they originally thought, they’re probably trying to upsell you.
They quote over the phone. The best plumbing companies are happy to provide you with a quote over the phone. In fact, at Allied Reddi-Rooter, our team provides over-the-phone quotes for about 95% of our jobs.
Onsite quotes at no-cost, no problem. In the event that we can’t provide a quote over the phone, especially if the job is complex or extremely large, our team can visit the site and provide a quote at no cost to the customer.
They offer 24/7 service, 365 days a year. Reputable plumbing companies care about their customers and will never make them wait for a plumbing repair. That’s why we’re available 24/7, every day of the year for our customers. So, if your kitchen sink clogs while you’re cooking on Thanksgiving Day, rest assured you can call us, and we’ll come by to save the day (or at least unclog the drain).
No waiting. When you schedule service with Allied Reddi-Rooter, we can usually show up within a two-hour window. Good plumbers never make you wait all day for the plumbing services you need. Simply put, we work on your time, not ours.
They’ve got experience. When you call a plumbing company, ask them how long they’ve been in business and how much experience and training the plumbing team has under their tool belts. Allied-Reddi Rooter, for example, has been in business since 1950 and our technicians have decades of plumbing experience.
And they’re happy to share their knowledge. The best plumbing companies love serving their community and readily offer plumbing advice, including tips on doing DIY plumbing and how to avoid the need for plumbing repairs. At Allied Reddi-Rooter, we regularly update our blog with helping articles (like this one!) to keep our customers informed.
Customers leave them great reviews. Before you invest your money, invest a little of your time checking Google reviews, as well as reviews on Facebook and places like Yelp to see what people are saying about the plumbing company you’re considering hiring. Look closely at reviews, including how many “middle of the road” reviews they’ve got. Make sure to choose a plumbing company, like Allied Reddi-Rooter, that has plenty of five-star reviews.
Of course, once you do receive great service, make sure to write your own review. If you’ve got a Gmail address you can leave a review on Google. And, if you’re on Facebook, you can leave a review there, provided the plumbing company has a Facebook page, too.
Remember: if a plumbing company tries to upsell you, look elsewhere the next time you need a plumber. Better yet, give the team at Allied Reddi-Rooter a call. We’ve been helping Cincinnati homeowners with all their plumbing needs, and are here to help you with yours, too.
Would you schedule an appointment with a spine surgeon if your back was sore? Probably not. Instead, you’d likely visit your primary care physician, a chiropractor, or a good massage therapist because spine surgeons are expensive, and their advanced qualifications aren’t necessary for the issue at hand.
These are the same reasons why a Cincinnati licensed master plumber is usually not the best person to hire for your general plumbing repairs. It’s easy to think otherwise, given their education and impressive title, but the fact is that licensed master plumbers usually bill at higher rates, even when performing routine plumbing tasks.
The plumbers at Allied Reddi-Rooter have years of experience and training. In fact, we’ve been helping home and business owners with all their plumbing needs for 70 years. From major jobs like water main installation and sewer repair to sump pump installation, we can do it all – and we do not carry a licensed master plumber certificate.
What is a licensed master plumber anyway?
Licensed master plumbers have advanced accreditation that can take up to a decade to earn. They can oversee large teams of plumbers and they’re often employed to take the lead on major construction jobs like new office buildings and housing communities.
While they can certainly clear drains, address and fix water heater issues and pinpoint the source of leaks, licensed master plumbers will often assign smaller jobs to other plumbers on their team. If they do the job themselves, you can expect to pay their rates, which are usually higher than the rates of a plumber without a master certification.
Why should I not use a licensed master plumber?
The biggest reason to not use a licensed master plumber is cost, of course. But the fact is, you probably don’t need one. Additional accreditation is not needed for everyday plumbing repairs, no matter how extensive they are.
Another concern is that, should you choose a plumbing company with a master licensed plumbing certification that doesn’t mean that the plumber who comes out to help you will be the one with advanced qualifications. Still, you could end up paying more just because one is on the payroll. And you may just end up paying for something that isn’t needed.
What should I look for when choosing a plumber?
The plumbing company you choose should have decades of experience. They should have a stellar reputation in the Cincinnati tri-state area, and many positive reviews from happy customers. They should also offer instant phone estimates, on premise estimates and emergency 24/7 services.
Allied Reddi-Rooter offers all of the above and more. We won’t overcharge you for over-and-above quality work. Need a plumbing repair done by experts? Give us a call today.