Tuesday, June 9th, 2015
Customer Service – It’s Goal-One At Allied
With that many options at your fingertips, what does it take to win customer loyalty? According to http://powerofcustomerservice.blogspot.com, “loyalty is earned by practicing the three components of customer care…customer service, customer satisfaction, and customer retention.”
You Know It When You See It. The old saw “good help is hard to find” seems increasingly prevalent these days. From an employer’s point of view, an eager, knowledgeable, happy employee that loves their work and their customers is a rare find. Employees who take forth the company’s message with pride and joy are a pleasure; they willingly share their knowledge with customers in a professional and educational manner. At Allied, we are blessed with highly skilled and professional tradespeople who love what they do.
From a customer’s experience, having a service-oriented tradesperson in your home is like winning the lottery. They listen to your concern, they perform an on-site investigation to determine the root cause of the problem, they provide you with a no-nonsense diagnosis, an estimate of the cost/payment options and the time to complete the job. What more could one ask for?
Providing solid customer service is no easy task – our employees have no prior knowledge of the your background. Every interaction is finely orchestrated waltz of managing expectations, influencing decisions, and winning you, a complete stranger, over to “our side.” We are very sensitive to the number of choices you have among local plumbers and we work hard to win your trust.
Retention, Retention, Retention
Remember that 1970’s shampoo commercial tagline “and she told two friends, and they told two friends…”? Word of mouth is huge when it comes to customer retention. This is a small town and word travels fast when it comes service. At Allied Reddi-Rooter, your kind words about our abilities and performance are highly valued. We enjoy our strong relationships with our customers – without you, we are nothing. This quote from Janet Robinson sums it up nicely “Repeat business…can be bribed. Loyalty has to be earned.”
Customer Satisfaction – You Like Us, You REALLY Like Us!
If our Facebook reviews are an indication, our customers are pleased with our service, prices, and professionalism. Meeting expectations is the hardest part of our work (the plumbing is all mechanics, a snap compared to meeting ever-evolving and frequently unspoken customer expectations).
Thank You, Cincinnati, Northern Kentucky, and Dayton Areas
At Allied Reddi-Rooter, we’re humbled and grateful that after decades in the regional plumbing business, our customers continued faith and trust in us is strong. Our appreciation for your recommendations to friends and family is enormous. From the bottom of our heart, we thank you for you welcoming us into your homes and businesses and keeping us on your speed dial.
Call today and we’re on our way! Our professions, personable, and highly knowledgeable plumbers are available 24/7 to serve your plumbing needs. 513-396-5300.