Recent headlines from California have highlighted the dire need for water in the country’s western states. In the Greater Cincinnati/Dayton area, where rainfall is a regular event, our water management concerns generally focus on how to lower our municipal water bill. According to Consumer Reports, “About half of the water you use every day goes down the bathroom drain. Toilets are the biggest water hogs, […]

My husband is the proud father of four terrific, almost-grown kids. Our 24th Father’s Day together is upon us. Finding the right gift each year is a challenge. We’ve gifted him with beer so many times we’re embarrassed by our lack of creativity. Fortunately, he’s Irish and doesn’t mind. This year, however, our focus is home improvements. With a tiny bit of plumbing (and by plumbing […]

With that many options at your fingertips, what does it take to win customer loyalty? According to http://powerofcustomerservice.blogspot.com, “loyalty is earned by practicing the three components of customer care…customer service, customer satisfaction, and customer retention.” Customer Service You Know It When You See It. The old saw “good help is hard to find” seems increasingly prevalent these days. From an employer’s point of view, an eager, knowledgeable, […]